Investigating - Our team is actively working with our payment processor to investigate failures to initialize payments when using Tap to Pay directly to a Samsung A14-17 device. This is not impacting tapping on any other payment devices such as AMS1 or S1F2.
Mar 06, 2026 - 13:39 EST
Infrastructure
Operational
90 days ago
99.99
% uptime
Today
Point of Sale (POS)
Operational
90 days ago
100.0
% uptime
Today
Customer Facing Display (CFD)
Operational
90 days ago
100.0
% uptime
Today
Kitchen Display System (KDS)
Operational
90 days ago
100.0
% uptime
Today
QR Ordering
Operational
90 days ago
100.0
% uptime
Today
Kiosk
Operational
90 days ago
100.0
% uptime
Today
Print Services
Operational
90 days ago
100.0
% uptime
Today
Manager Dashboard
Operational
90 days ago
100.0
% uptime
Today
SMS
Operational
90 days ago
100.0
% uptime
Today
Chat Support
Operational
90 days ago
99.95
% uptime
Today
Payments
Degraded Performance
Card-Not-Present Payment System
Operational
Card-Present Payment System
Degraded Performance
Uptime
Operational
90 days ago
100.0
% uptime
Today
Stripe JS
Operational
Stripe API
Operational
Twilio SMS Long Code, North America
Degraded Performance
Twilio SMS Delivery Notifications & Status Callbacks
Operational
Twilio REST API
Operational
AWS rds-us-east-1
Operational
AWS rds-us-east-2
Operational
AWS rds-us-west-1
Operational
AWS sqs-us-east-1
Operational
AWS s3-us-standard
Operational
SendGrid API
Operational
SendGrid Email Activity
Operational
SendGrid API v3
Operational
Heroku
Operational
Google Cloud Platform Google Kubernetes Engine
Operational
Cloudflare DNS Root Servers
Operational
Cloudflare DNS Updates
Operational
Cloudflare Recursive DNS
Operational
Cloudflare Authoritative DNS
Operational
Cloudflare Ashburn, VA, United States - (IAD)
Operational
Cloudflare Argo Smart Routing
Operational
Cloudflare CDN/Cache
Operational
Cloudflare Firewall
Operational
Cloudflare Gateway
Operational
Cloudflare Load Balancing and Monitoring
Operational
Cloudflare Magic Firewall
Operational
Cloudflare Workers
Operational
GitHub Actions
Operational
GitHub API Requests
Operational
GitHub Git Operations
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
All system monitors are continuing to report health metrics within expected ranges.
Feb 26, 15:56 EST
Monitoring -
We are observing a return to normal request latency levels after implementing mitigations.
Feb 26, 14:55 EST
Update -
We have mitigated the immediate issues while our engineers continue investigating the root cause of the ongoing incident. Further updates will be published as details become available.
Feb 26, 14:31 EST
Investigating -
We are currently investigating an issue with system latency that can affect POS loading, Kiosk Ordering and Manager Dashboard page loading.
Feb 26, 13:33 EST