Resolved -
All system monitors are continuing to report health metrics within expected ranges.
Feb 26, 15:56 EST
Monitoring -
We are observing a return to normal request latency levels after implementing mitigations.
Feb 26, 14:55 EST
Update -
We have mitigated the immediate issues while our engineers continue investigating the root cause of the ongoing incident. Further updates will be published as details become available.
Feb 26, 14:31 EST
Investigating -
We are currently investigating an issue with system latency that can affect POS loading, Kiosk Ordering and Manager Dashboard page loading.
Feb 26, 13:33 EST
Resolved -
Our service provider has restored connectivity and GoChat is operational. We apologize for the unexpected interruption. If you experience any lingering issues, please reach out to our support hotline at +1-703-552-4690.
Feb 17, 22:01 EST
Identified -
We are beginning to see a gradual restoration of service from our upstream partner. GoChat is re-enabled on the Manager Dashboard.
Feb 17, 21:39 EST
Investigating -
GoTab's online support chat is currently experiencing an outage due to a hosting platform issue upstream. We are working with the service provider to restore service as quickly as possible. In the meantime, for support requests, please call or text our support hotline at +1-703-552-4690.
Feb 17, 21:02 EST