Manual card entry issues for some users

Incident Report for GoTab

Resolved

The issue has been identified and resolved. We are continuing to monitor for anomalies.

Posted 1 month ago. May 07, 2025 - 16:47 EDT

Update

We are continuing to investigate the ongoing issue. Further details will be posted as they become available.

Posted 1 month ago. May 07, 2025 - 15:38 EDT

Investigating

We are investigating an issue affecting manual card entry on the POS as well as guest-initiated attempts to save a credit card to their GoTab profile for QR ordering. Travel hospitality operators with Property Management System integrations who use guest folio lookups are affected as well.

Posted 1 month ago. May 07, 2025 - 15:01 EDT

This incident affected: Payments (Card-Not-Present Payment System).